MEASURING SOCIAL MEDIA ROI, NOT JUST ENGAGEMENT
Social media engagement, defined as how many people like, share and comment on social media posts, is a metric that we’ve accepted as a gold standard in marketing. But what if we could start to see the power of social in terms of the numbers of leads, contacts and customers social brings in by channel, and even by post? It’s that kind of social media ROI that we need to begin demanding as marketers. For many clients just getting started,…